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Customer Service

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COVID-19 Assistance Information - Click here

Customer Service

Speak with us in person:

Visit one of our locations

Contact us by phone:

877-275-1762
Monday-Friday 9 a.m. to 9 p.m.
Saturday 9 a.m. to 5:00 p.m.
Sunday 10 a.m. to 7 p.m.

Loan Servicing:

Please call or email PHM Loan Servicing if you haven’t made a payment, don’t know where to send your payment or don’t know if you should make a payment:
1-855-644-0443
Monday-Friday 9 a.m. to 5 p.m.
E-mail: loanservicing@phmloans.com

NOTICE CONCERNING COVID-19. If you are unable to make your monthly mortgage payment as a result of COVID-19, please contact your loan servicer for information on any assistance which may be available. Your loan servicer is the company you send your mortgage payments to each month. Contact information for your specific loan servicer can be found on your mortgage statement. If you need additional information, email us at loanservicing@phmloans.com.

Compliments/Complaints:

Email: Matt.Torres@phmloans.com

For complaints in Texas, click here

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Send us an email:

Customer Support or click the contact us button for a Mortgage Consultant to reach out to you.

Send us Mail/overnight packages:

Prosperity Home Mortgage, LLC.
14501 George Carter Way
Chantilly, VA 20151

First Mortgage Payment:

PHM Loan Servicing
PO Box 222503
Chantilly, VA 20153

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